Most Asked Questions
We have the answers. Check out our frequently asked questions or feel free to contact us anytime.
Shipping & Delivery
We only deliver within the Netherlands and Europe (excluding some islands)
Our shipping and processing takes 1-3 business days (time may vary depending on your location. For more accurate delivery times, enter your address at checkout).
Yes, we deliver throughout Europe. Contact us for specific countries and rates.
Our shipping and processing takes 1-3 business days within the Netherlands, 5-7 business days within Europe.
Assembly
Easy! Our bikes arrive 90% assembled. You only need to attach the handlebars, screw on the pedals, and connect a few wires. That's it! Our bikes even come in easy-to-open boxes with pre-attached supports that make assembly even easier.
No, your bike comes with all the tools you need. You don't even need a knife to open the box.
15-30 minutes
Yes! Our customer service team is happy to help. Visit our contact page for more information or book a time to get in touch with our team directly.
Yes! You can use our network of bike dealers to pick up or have your bike delivered pre-assembled.
All our bikes come with free ground shipping to continental US. (For more additional shipping options, fill in your address at checkout)
Other
Yes. Contact us through this page and our team will be happy to help you.
You have a 30-day return right from delivery. The bike must be in its original condition. Return costs are at your own expense, unless the product is defective.
Follow the instructions in your manual. We recommend keeping up with standard bike maintenance. We also recommend following good battery practices such as charging before your battery drops below 30%, keeping temperatures low, and unplugging your battery after it's fully charged. These practices help you get the most out of your battery.
De FatBike Krant
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Company
Contact
-
Industrieweg 63.
2254AE, Voorschoten
Nederland - +3185 800 7979
- info@ApeRyder.nl
- Maandag - Vrijdag: 8:00 - 17:00
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